Senior LinkAge Line Phone Specialist – Dancing Sky Area Agency on Aging

Our Mission - Dancing Sky works with rural communities to help older adults stay in control of their choices.

Our Vision - Together, older adults and communities thrive.

 

Dancing Sky Area Agency on Aging provides services, support, and information to help rural older adults thrive. We are a group of dedicated professionals that work to create new services, supports, and relationships to meet changing needs of older adults. We are committed to meeting these needs with a person-centered approach along with equity and inclusion.

What type of individual are we looking for?

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A passionate and meticulous human services professional who is:

• Self-motivated.

• Dedicated to providing the highest standard of services and support.

• Strong cultural awareness who supports equity and inclusion.

• Adept at telephone etiquette and customer service.

• Capable of working independently and as part of a team.

• Proficient problem-solving skills with ability to navigate complex situation with multiple variables.

• What will you be doing?

  • Providing Person centered phone support to Minnesotans including advocacy support and various other topics.

  • Lean Medicare and complete Core Body of Knowledge.

  • Researching community-based supports and services.

  • Develop working relationships with community partners through outreach and training.

  • Develop and maintain professional working relationships with several stakeholders in long term care support services.

  • Identify and assist in completing applications and forms for various benefits someone might qualify for.

  • Attending on going learning and training opportunities.

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What skills are needed?

• Bachelor’s degree in social work, nursing, gerontology or closely related health and human services degree.

• Minimum of two years of case management or care coordination in health care setting.

• Excellent customer service skill and interpersonal skills.

• Strong time management and organizational skills.

• Valid driver’s license, proof of insurance and criminal background check.

• Strong understanding of the aging process and caregiver challenges.

• Demonstrated skills of navigating the long-term care service system.

• Takes initiative and operates with sound judgment.

• Salary Range 49,170-57,036 plus benefits.

 

 BIPOC candidates encouraged to apply

We are an Equal Opportunity Employer M/F/ Disabled/ Veterans

Position open until filled

 

Please submit cover letter, resume, and references to:

Northwest Regional Development commission 

Att: Heather Pender

109 South Minnesota Street

Warren, Mn 56762

heather@nwrdc.org

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